Refund policy

At Todicamp.com, we want our customers to be completely satisfied with their purchases.

If, for any reason, you are not satisfied with your purchase, please get in touch with our support team to initiate a refund or exchange. Please read the following policy carefully to understand our refund policy.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a refund, you can contact us at support@todicamp.com. If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted or refunded.

You can always contact us for any return questions at support@todicamp.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you received the wrong item so we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your item.

Exchanges and replacements

In some cases, we may accept the exchange of a damaged item. The fastest way to ensure you get what you want is to initiate an exchange of the item you have by contacting the support team at support@todicamp.com, and once the return is accepted, we will proceed with a replacement order.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember that your bank or credit card company can process and post the refund.

Unauthorized Chargebacks and Fraudulent Orders

At Todicamp.com, we take fraud and unauthorized chargebacks very seriously. We have implemented strict policies and procedures to protect our customers and business from fraudulent activities. We kindly ask that you read the following policy carefully to understand how we handle such cases.

Unauthorized Chargebacks

• An unauthorized chargeback is a refund requested by a customer through their bank or credit card issuer rather than through our store's normal refund process.
• We will not tolerate any attempt to initiate an unauthorized chargeback.
• If we suspect a customer has attempted to initiate an unauthorized chargeback, we reserve the right to take legal action against them.

Fraudulent Orders

• A fraudulent order is an order placed with the intent to defraud our store. This can include using stolen credit cards, false identities, or other illegal activities.
• If we suspect an order is fraudulent, we reserve the right to cancel and refund the payment.
• If we suspect a customer has placed a fraudulent order, we reserve the right to take legal action against them.

Chargeback Prevention

• We have implemented strict security measures to prevent unauthorized chargebacks and fraudulent orders, including address verification and fraud detection tools.
• We encourage our customers to contact us with any issues or concerns before initiating a chargeback. We will do our best to resolve any issues quickly and fairly.

Customer Consequences

• If a customer initiates an unauthorized chargeback or places a fraudulent order, we reserve the right to terminate our business relationship with them and deny them from making any future purchases from our store.
• If a customer is found to have committed fraud, we will report this to the appropriate authorities.

We take the security of our customer's information and the integrity of our business very seriously. We kindly ask that you respect our policies and procedures regarding unauthorized chargebacks and fraudulent orders. If you have any concerns or questions, please do not hesitate to contact our customer service team at support@todicamp.com.